Refund policy
Customer satisfaction is a priority. This policy sets out the conditions and procedures applicable to returns and refunds.
1. Return Period
Customers have 30 days from the date of receipt of their order to request a return, in accordance with the right of withdrawal.
2. Eligible Products
For a return to be accepted, products must:
- Be undamaged.
- Be returned in their complete original packaging.
- Include all labels, instructions or accessories originally provided.
Sale items, discounted items, personalised items or perishable goods cannot be returned, except in cases of manufacturing defects or incorrect delivery.
3. Return Procedure
Return requests must be submitted through the “Contact” section of the website, including the order number.
A confirmation and the relevant return instructions will be sent by email.
The product must be returned within the specified timeframe to the return address provided.
4. Return Shipping Costs
Return shipping costs will be covered by the seller in cases where the product is defective or was sent incorrectly.
5. Refund Processing
Once the returned product has been received and inspected, the customer will be informed by email whether the return has been accepted or rejected.
If the return is accepted, the refund will be issued to the original payment method within 7 to 14 business days.
If the return is rejected because the products are damaged, incomplete or do not meet the specified conditions, no refund will be issued.
6. Exchanges
In certain cases, a product exchange may be offered instead of a refund, subject to availability.